Intensity Casino Privacy Policy
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Introduction to the Intensity Casino Privacy Policy
At Intensity Casino, protecting the privacy of every player is a fundamental commitment, not an afterthought. This Intensity Casino privacy policy explains, in clear and transparent language, how we collect, use, store, share, and safeguard personal data belonging to visitors and registered users of our platform at casinosintensity.com. Whether you are browsing our extensive catalogue of over 4,000 games, completing your account registration, making a deposit via PayID or Bitcoin, or reaching out to our customer support team, this document governs how your personal information is handled at every stage of your journey with us.
Intensity Casino operates under the regulatory framework of the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles (APPs), which set out the standards by which organisations must manage personal data in Australia. Where players or data subjects located in the European Economic Area interact with our platform, the provisions of the General Data Protection Regulation (GDPR) also apply. Our commitment to data protection is therefore dual-layered, reflecting both Australian law and international best practice in information security.
We encourage you to read this privacy policy carefully and in full. If you have any questions about how Intensity Casino handles your user data, or if you wish to exercise any of your privacy rights, you will find all the relevant contact details at the end of this document. This policy was last updated in August 2025 and supersedes all previous versions.
Who We Are: Identity of the Data Controller
Intensity Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the entity that determines the purposes and means of data processing, we act as the data controller for all personal information collected through casinosintensity.com. Our Curaçao-based operational licence requires us to maintain rigorous standards of confidentiality and data security, which we reinforce through internal policies, technical controls, and regular audits.
For all privacy-related enquiries, including requests to exercise your privacy rights under Australian law or the GDPR, you may contact our dedicated Data Protection Officer (DPO) at [email protected]. We aim to respond to all enquiries within five (5) business days.
Personal Data We Collect
In the course of operating Intensity Casino, we collect a variety of categories of personal data. Data collection at Intensity Casino is purposeful — we only gather information that is necessary to provide our services, comply with legal obligations, and improve the player experience. Below is a detailed breakdown of the types of personal information we may hold.
Identification and Contact Data
- Full legal name, date of birth, and gender
- Residential address, city, state, postcode, and country of residence
- Email address and telephone number
- Username and account credentials (passwords are stored in hashed, non-reversible form)
- Copies of government-issued identity documents (passport, driver's licence) and proof of address documents — collected as part of our mandatory Know Your Customer (KYC) process before the first withdrawal
Financial Data
- Payment method details (card numbers are stored only in truncated or tokenised form; we do not store full card numbers)
- Bank account and PayID details where provided
- Cryptocurrency wallet addresses used for deposits or withdrawals in Bitcoin, Ethereum, or Litecoin
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment statuses
- Bonus and free spin activity, including wagering progress related to our welcome bonus of up to A$500 + 100 free spins
Gaming Activity Data
- Games played, session durations, bet amounts, wins, and losses
- Game provider interactions across our 50+ software partners, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, and others
- Responsible gambling tool usage, including any deposit, bet, loss, or session limits you have set, as well as cooling-off periods and self-exclusion elections
- VIP programme tier and cashback history
Technical and Device Data
- IP address and approximate geolocation derived from it
- Device type, operating system, browser type and version
- Mobile device identifiers where you access Intensity Casino via our Android APK or iOS Progressive Web App (PWA)
- Log files, including access timestamps, pages visited, and error logs
- Referral source and UTM parameters
Communication Data
- Records of live chat conversations with our 24/7 support team
- Email correspondence sent to or received from [email protected]
- Survey responses and feedback submitted voluntarily
- Marketing communication preferences and opt-in/opt-out records
Sensitive Data
In limited circumstances, Intensity Casino may collect sensitive personal information, such as information about responsible gambling self-exclusions or health-related disclosures made voluntarily by the player. We treat such information with the highest level of confidentiality and restrict access to it strictly to authorised personnel with a legitimate need.
Data Received from Third Parties
We may receive personal data about you from third parties, including:
- Identity verification and anti-money laundering (AML) screening providers
- Payment processors and financial institutions that confirm transaction legitimacy
- Affiliate partners who referred you to our platform (referral identifiers only)
- Fraud detection and risk management services
How We Collect Your Data
Our data collection methods at Intensity Casino fall into three main categories:
- Directly from you — when you register an account, complete your KYC verification, make deposits or withdrawals, contact support, respond to surveys, or update your profile settings.
- Automatically — through the use of cookies, web beacons, pixel tags, and server logs as you browse and interact with our website and mobile applications.
- From third parties — as described above, from identity verification providers, payment processors, and affiliate networks.
Why We Process Your Personal Data: Purposes of Data Processing
Intensity Casino engages in data processing activities for a range of clearly defined and legitimate purposes. We do not use your personal information for any purpose that is incompatible with those stated in this privacy policy.
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and maintaining your Intensity Casino account; enabling login and account access; processing profile changes. |
| Service Provision | Processing deposits and withdrawals, granting access to games, applying bonuses and free spins, maintaining VIP programme records. |
| KYC/AML Compliance | Verifying your identity and age before the first withdrawal, screening against watchlists, complying with anti-money laundering and counter-terrorism financing obligations. |
| Security and Fraud Prevention | Detecting suspicious behaviour, preventing unauthorised access, investigating and responding to security incidents, protecting the integrity of our platform. |
| Responsible Gambling | Monitoring player behaviour for signs of problem gambling, applying self-exclusions and cooling-off periods, facilitating access to responsible gambling tools. |
| Communication | Sending transactional emails (account confirmations, withdrawal notifications), responding to support queries via live chat or email, delivering promotional communications where you have consented. |
| Service Improvement | Analysing aggregated usage data to improve website performance, game selection, and the overall user experience; conducting A/B testing and analytics. |
| Legal Obligations | Complying with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities. |
Legal Basis for Data Processing
Under both the Australian Privacy Act 1988 and the GDPR, Intensity Casino must have a lawful basis for each data processing activity. The legal bases we rely on are as follows:
- Contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions you agreed to when registering your account.
- Legal obligation — processing necessary for compliance with KYC, AML, and other regulatory requirements imposed on us by our Curaçao licence and applicable law.
- Legitimate interests — processing conducted for the purposes of fraud prevention, platform security, service improvement, and responsible gambling monitoring, where these interests are not overridden by your fundamental rights and freedoms.
- Consent — processing of personal data for marketing communications and certain non-essential cookies, where you have given freely and specifically provided consent that you may withdraw at any time.
Intensity Casino Cookie Policy
This section constitutes our cookie policy and explains how Intensity Casino uses cookies and similar tracking technologies on our website. Our Intensity Casino cookie policy is designed to give you full transparency about which cookies we deploy, why we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide analytical information to website owners, and — in some cases — to serve targeted advertising. The data collection enabled by cookies helps us understand how players use our platform and improve your experience.
Types of Cookies We Use
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential Cookies | Strictly necessary for the operation of our website. These enable you to log in, maintain your session, navigate between pages, and use core features such as the cashier. Without essential cookies, the site cannot function properly. | No — placed automatically |
| Analytical Cookies | Used to collect aggregated, anonymised data about how visitors interact with casinosintensity.com — pages visited, time on site, bounce rates. This data processing helps us optimise our platform. | Yes — consent required |
| Functional Cookies | Remember your preferences such as language, currency, and display settings so that your experience is personalised on return visits. | Yes — consent required |
| Marketing Cookies | Enable us and our advertising partners to show you relevant promotions and measure the effectiveness of marketing campaigns. These cookies may track your browsing activity across other websites. | Yes — consent required |
Managing Your Cookie Preferences
When you first visit casinosintensity.com, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can also manage your cookie settings at any time through your browser settings — most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that blocking essential cookies may impair the functionality of the Intensity Casino website. For more information on managing cookies in your browser, visit aboutcookies.org or your browser's help documentation.
Sharing Your Personal Data with Third Parties
Intensity Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share user data with carefully selected third parties where necessary to deliver our services, meet our legal obligations, or protect our legitimate interests. All third parties with whom we share personal data are contractually required to maintain appropriate standards of data security and confidentiality.
Categories of Third-Party Recipients
- Payment Providers — Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, and cryptocurrency processing partners receive the minimum personal data necessary to facilitate your transactions.
- Identity Verification and KYC Providers — specialised third-party services that assist us in verifying your identity, age, and financial source declarations in compliance with our AML obligations.
- Game Software Providers — our 50+ game providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others, receive technical identifiers and game session data to power the gaming experience. These providers operate under strict data protection agreements.
- Fraud Detection and Security Services — third-party tools that help us identify and prevent fraudulent activity, unauthorised access, and security threats.
- Regulatory and Law Enforcement Authorities — we may disclose personal information to government agencies, regulators, courts, or law enforcement bodies when required to do so by law or valid legal process.
- Affiliate Partners — where you were referred to Intensity Casino by an affiliate, we may share limited data (such as registration confirmation and associated commissions) with that affiliate under strict confidentiality obligations.
- IT Service Providers and Hosting Partners — companies that provide cloud hosting, technical infrastructure, and maintenance services for the Intensity Casino platform, operating under data processing agreements that mandate appropriate information security standards.
International Data Transfers
As Intensity Casino is a globally accessible platform operated from Curaçao, the personal data we collect may be transferred to and processed in countries outside of Australia or the European Economic Area (EEA). When such international transfers occur, we ensure that appropriate safeguards are in place to protect your personal information to a standard equivalent to that required under Australian law and the GDPR. These safeguards may include:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data processing agreements with binding data protection obligations
- Transfers to countries recognised as providing an adequate level of data protection by relevant authorities
If you would like more information about international data transfers or the safeguards in place, please contact our DPO at [email protected].
Data Security at Intensity Casino
Intensity Casino data security is a top operational priority. We implement a comprehensive range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. Our approach to information security includes:
- 256-bit SSL/TLS Encryption — all data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring that your personal information cannot be intercepted in transit.
- Firewall Protection — robust firewall configurations protect our server infrastructure from external attacks and unauthorised intrusion attempts.
- Data Encryption at Rest — sensitive personal data stored in our databases, including financial records and identity documents, is encrypted at rest.
- Access Controls — access to user data within our organisation is restricted on a strict need-to-know basis. All staff with access to personal information are trained in data protection obligations and confidentiality requirements.
- RNG Certification — our Random Number Generator (RNG) systems are certified by independent testing laboratories, ensuring the integrity and fairness of all games on the platform.
- Regular Security Audits — we conduct periodic reviews and penetration testing of our systems to identify and address potential vulnerabilities in our data security infrastructure.
- Incident Response — in the event of a personal data breach, we have procedures in place to contain the incident, assess the risk, notify affected individuals and relevant supervisory authorities (such as the OAIC) as required by law, and implement corrective measures.
Data Retention and Data Storage
Intensity Casino retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our data storage and retention practices are aligned with the Australian Privacy Principles and GDPR requirements. The table below summarises our typical retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account plus 7 years | Legal and regulatory obligations (KYC/AML) |
| Financial transaction records | 7 years from the date of transaction | Anti-money laundering regulations and tax compliance |
| Identity verification documents | Duration of account plus 5–7 years | Curaçao licensing requirements and AML law |
| Gaming activity logs | 5 years from generation | Dispute resolution, fraud detection, and regulatory reporting |
| Support communications | 3 years from last contact | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn plus 3 years | Proof of consent and compliance with privacy law |
| Cookie and analytical data | Up to 24 months | Platform analytics and performance optimisation |
Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with our data storage disposal procedures. Where data storage is maintained by a third-party processor, we ensure that equivalent deletion standards apply under our data processing agreements.
Your Privacy Rights
As a player registered with Intensity Casino, you have a range of important privacy rights under the Australian Privacy Act 1988, the Australian Privacy Principles, and (where applicable) the GDPR. Intensity Casino is fully committed to honouring these rights. You may exercise any of the following privacy rights by submitting a written request to [email protected].
Right of Access
You have the right to request a copy of the personal data that Intensity Casino holds about you. We will provide this information in a clear and accessible format within 30 days of receipt of your verified request.
Right to Correction
If any personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can also update many details directly from within your Intensity Casino account settings.
Right to Deletion (Right to be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where the data processing has no other legal basis. Please note that we may be required to retain certain data to comply with our KYC/AML obligations even after account closure.
Right to Restriction of Processing
In certain circumstances — for example, while the accuracy of your personal data is contested — you have the right to request that we restrict our data processing activities relating to your information.
Right to Data Portability
Where our data processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transmitted to another data controller where technically feasible.
Right to Object
You have the right to object to data processing carried out on the basis of our legitimate interests, including profiling for marketing purposes. You may also object at any time to the processing of your personal data for direct marketing, including by unsubscribing from our promotional emails.
Right to Withdraw Consent
Where our data processing activities are based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, simply click "unsubscribe" in any promotional email or contact us at [email protected].
Right Not to Be Subject to Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces legal or similarly significant effects concerning you, unless we have your explicit consent or such processing is necessary for a contract.
Supervisory Authority: OAIC
If you are an Australian resident and believe that Intensity Casino has handled your personal information in a manner inconsistent with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We encourage you to contact us first at [email protected] so that we can attempt to resolve your concern directly, but you are not obligated to do so before approaching the OAIC.
The OAIC can be reached at:
- Website: oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
EU residents may alternatively contact their local data protection supervisory authority within their member state.
Children's Privacy
Intensity Casino is strictly an adult gambling platform. We do not knowingly collect personal data from individuals under the age of 18. Our mandatory KYC verification process is designed to prevent underage individuals from accessing our services. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that data from our systems. If you believe a minor has registered an account on our platform, please notify us immediately at [email protected].
Responsible Gambling and Privacy
At Intensity Casino, responsible gambling is deeply intertwined with our approach to data protection. We use gaming activity data and behavioural signals to monitor for indicators of problem gambling and to intervene proactively where necessary. This includes processing data related to the responsible gambling tools available on our platform: deposit, bet, loss, and session limits; cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days; and self-exclusion options ranging from 6 months to permanent. Information about your responsible gambling profile is treated with the utmost confidentiality and is not shared with third parties except where required by law or with your explicit consent.
Third-Party Links and External Websites
Our website may contain links to third-party websites, game provider portals, or affiliate pages. Intensity Casino is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policy of any third-party site you visit, as their data collection and data processing practices may differ significantly from ours.
Changes to This Privacy Policy
Intensity Casino reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you by posting an updated version of this policy on casinosintensity.com, updating the "last revised" date, and — where appropriate — sending a notification to the email address associated with your account. Your continued use of our platform after any changes to this privacy policy constitutes your acceptance of those changes.
Data Protection Officer Contact Details
If you have any questions, concerns, or requests regarding this Intensity Casino privacy policy, your personal data, privacy rights, or any aspect of data protection at Intensity Casino, please contact our Data Protection Officer using the details below:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 at casinosintensity.com
We are committed to addressing all privacy-related enquiries promptly, professionally, and in strict confidentiality.
Frequently Asked Questions About Intensity Casino Data Protection
What personal data does Intensity Casino collect about me?
Intensity Casino collects personal data including your name, date of birth, contact details, identity documents, financial transaction records, gaming activity data, and technical information such as your IP address and device details. Full details are provided in the "Personal Data We Collect" section of this privacy policy.
How does Intensity Casino protect my personal information?
Intensity Casino data security is underpinned by 256-bit SSL/TLS encryption, firewall protection, encrypted data storage, and strict internal access controls. Our commitment to information security means your personal information is protected both in transit and at rest.
Does Intensity Casino share my data with third parties?
We share user data only with carefully vetted third parties — such as payment processors, KYC providers, game software suppliers, and legal authorities — on a need-to-know basis. We never sell your personal data for marketing purposes. All third-party partners are bound by strict data protection and confidentiality obligations.
What is the Intensity Casino cookie policy?
Our Intensity Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are placed automatically; all other cookies require your consent, which you can manage via the cookie banner or your browser settings.
How long does Intensity Casino retain my personal data?
Intensity Casino data storage periods vary by data type. Account and KYC data is generally retained for 5–7 years after account closure to comply with AML regulations. Analytical and cookie data is retained for up to 24 months. See the data retention table above for a full breakdown.
How can I exercise my privacy rights?
To exercise any of your privacy rights — including access, correction, deletion, restriction, portability, or objection — please email our DPO at [email protected]. We aim to respond to all verified requests within 30 days. If you are dissatisfied with our response, you may escalate to the OAIC (for Australian residents) or your local data protection authority.
Can I withdraw my consent for marketing communications?
Yes. If you have opted in to receiving promotional emails from Intensity Casino, you may withdraw that consent at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of any data processing that occurred prior to withdrawal.